Frequently Asked Questions

Everything you need to know about shopping with 5feet11.

How do I determine my correct size?

We provide a detailed size guide on every product page. Since our fits range from slim to oversized, we recommend measuring a similar garment you own and comparing it to our specifications.

What is your shipping policy?

We offer standard and express shipping worldwide. Standard orders typically arrive within 5-7 business days, while express delivery takes 1-3 business days depending on your location.

How can I return or exchange an item?

You can return any unworn, unwashed items with original tags within 30 days of delivery. Visit our returns portal to generate a prepaid shipping label and initiate an exchange or refund.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your products sustainably made?

At 5feet11, we are committed to ethical manufacturing. We use organic cotton and recycled materials wherever possible, and our partner factories adhere to strict fair labor standards.

Can I track my order once it has shipped?

Yes, as soon as your order leaves our warehouse, you will receive an email confirmation with a tracking number and a link to follow its journey in real-time.